Dear Mr Roberts
I feel compelled to write to you to express my delight at the professional manner in which Perry Stock has dealt with my recent interest in the sale of a used Suzuki motorcycle. From the moment I first spoke to Perry on the phone I instantly knew he was someone who was well versed in the importance of building a trusting relationship with a prospective new customer.
Perry greeted me at the showroom and immediately made me feel welcome and was then able to very quickly and expertly identify with my specific needs. Clearly, he is very knowledgeable person and wasted no time in explaining the positive features and benefits of switching from my current bike, a 2002 Suzuki GSF600 Bandit to a more modern machine, which is probably better suited to my particular riding style.
I am pleased to report that the whole experience so far has been an absolute pleasure, with no hard sell on Perry’s part to purchase and I have to say that this, coupled with Perry’s friendly demeanour, has been a deciding factor in converting my initial enquiry into a successful sale.
Perry is a credit to himself, to you and to your business and his conduct throughout has been highly commendable. I would be grateful if you could pass on my sincere thanks to Perry for his assistance and may I also take this opportunity of thanking you personally for providing a first class customer service.
It now only remains for me to close by wishing you and your team every success in the future.
Jon Buckle VR FCMI ILM